Buying from TGM
Last updated 1 October 2026
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Version: 1.1
Effective date: October 1, 2026
Seller: Omar Aguilar, an individual offering services under the TGM Services name
Contact: the support page on this website, at /support
This Policy explains when an order may be canceled, when a full refund is available, when no refund applies, and how TGM handles incorrect or unavailable delivery. It forms part of the TGM Services Terms of Service.
TGM sells gaming-related digital Services that are ordinarily fulfilled as one indivisible job. We do not calculate partial refunds based on a percentage of work completed.
The following recorded times determine how this Policy applies:
You may cancel your order and request a refund for any reason, or for no reason, within 4 hours of payment. The window runs from the time your payment is recorded, not from checkout, so a payment that takes a few minutes to clear does not shorten it.
Once that window closes, change-of-mind cancellation is no longer available and the order stands. You wait for delivery.
Requesting a cancellation inside the window is not the same as the money being back: a person reviews and confirms it. Do not assume an order is canceled until TGM confirms it.
This section is about changing your mind. It does not limit Sections 4 and 7, which are about TGM being late or unable to deliver, and which apply whether or not the 4-hour window has closed. Nothing here removes a right the law gives you where applicable law requires a different result.
If all of the following are true, you are eligible to request a full refund:
You may choose to continue waiting instead. A delayed status or revised estimate does not remove this eligibility once those three conditions are met.
The estimate may pause when TGM cannot proceed because required customer action is missing. Examples include:
A missed estimate during a documented customer blocker does not create an automatic refund. TGM will review the recorded circumstances and may continue, cancel, refund, or offer another arrangement at its discretion and as required by law.
A requirement you do not meet is not grounds for a refund. Every Service lists what it needs before you buy it. If you do not have one of those things — a platform subscription such as PlayStation Plus, access to your own account, two-factor or backup codes, the right platform, region or edition of a game — resolving it is yours to do. Discovering afterwards that you do not have it does not qualify for a refund, inside or outside the 4-hour window, because nothing has gone wrong on our end.
The same applies where we cannot proceed because you stopped responding. If an order is waiting on you and you do not come back within the time we give you, we may close the ticket. Your order is not cancelled by that and your payment is unaffected; contact us and quote the order number to pick it back up.
Once work starts:
This rule reflects that TGM's Services are ordinarily indivisible and that work, staff time, account access, preparation, and delivery value cannot be separated reliably into refundable percentages.
If you believe the delivered Service does not match the accepted order:
If TGM cannot deliver or correct the promised Service, TGM will issue a full refund. We do not replace that full remedy with a percentage-based partial refund.
This section does not cover a later game/platform action after correct delivery or a failure caused by inaccurate information, missing requirements, interference, or another customer-controlled condition.
When TGM marks the order complete, a 24-hour review window begins. You can:
An issue reported within the window pauses automatic closure while TGM reviews or corrects it. If you confirm completion or do not report an issue within 24 hours, the order closes operationally as accepted.
After correct fulfillment and acceptance, no refund, redo, replacement, or compensation is available for a later:
This does not remove rights that cannot legally be waived or prevent correction of a genuine duplicate charge or merchant error.
Subject to applicable law, a refund does not apply where the loss or failure was caused by:
Contact TGM promptly if:
We will compare the order and Stripe records and take the appropriate action. Legitimate unauthorized-payment claims and merchant errors are not treated as abuse merely because they involve a bank or payment provider.
Contact TGM through an official channel and include:
Official channels:
If someone contacts you claiming to be TGM and you are not sure, check them first at /verify.
Do not send passwords, backup codes, or other credentials in a refund message. Use the Credential Vault only when TGM requests it for an active order.
Approved refunds are sent through the original payment provider and ordinarily to the original payment method. Stripe or your financial institution controls the time needed for the credit to appear after TGM submits it. TGM will show the provider status where available but cannot guarantee a bank posting date.
A refund is complete in TGM's records only when the payment provider reports the applicable successful state. A pending, failed, or canceled refund is not presented as settled.
Before filing a chargeback, contact TGM through an official support channel and allow up to seven calendar days for us to investigate and offer an available resolution. This does not require you to miss a non-waivable legal, bank, or card-network deadline.
Filing without first giving TGM that opportunity, or disputing a Service that was correctly delivered and accepted, breaches the Terms and may be classified as abusive after owner review. TGM may place the account/order on hold, preserve records, and submit relevant policy acceptance, payment, delivery, completion, and communication evidence to Stripe and the issuing bank.
TGM does not automatically call every chargeback fraud. Duplicate charges, unauthorized card use, merchant mistakes, and other legitimate claims require a fact-based review. A permanent refusal of future Services requires an authorized owner decision.
TGM may choose to provide a more favorable resolution in an individual case without changing this Policy for all orders. A courtesy decision does not create a continuing entitlement.
Nothing in this Policy excludes or limits a refund, cancellation right, remedy, or other protection that applicable law does not permit TGM to waive.
The version shown and accepted at checkout applies to that order. We may change this Policy prospectively, but we do not silently replace the version recorded with an earlier order. The current version and effective date will remain available on the website.
Questions about this Policy should be sent to:
TGM is an online business and does not publish a walk-in or mailing address. The support page is the monitored contact route for this Policy.
