Only where the service genuinely needs it. When it does, TGM asks through the Credential Vault on your own order page here on the website, after you sign in — the values are encrypted, only the person assigned to your order can reveal them, and every reveal is recorded. TGM will never ask for your password in a direct message, and staff will never ask you to type it into a chat.Onlywheretheservicegenuinelyneedsit.Whenitdoes,TGMasksthroughtheCredentialVaultonyourownorderpagehereonthewebsite,afteryousignin—thevaluesareencrypted,onlythepersonassignedtoyourordercanrevealthem,andeveryrevealisrecorded.TGMwillneveraskforyourpasswordinadirectmessage,andstaffwillneveraskyoutotypeitintoachat.
Yes. Payments are processed by Stripe over a 256-bit encrypted connection. Your card details go straight to Stripe and never reach our servers.Yes.PaymentsareprocessedbyStripeovera256-bitencryptedconnection.YourcarddetailsgostraighttoStripeandneverreachourservers.
Orders
Yes, and it needs your Discord connected. Every order is delivered in a private Discord ticket that we open for you, so without a connected Discord account there is nobody for us to open one for. Signing in with Discord does both at once, and if you already have a Discord account you do not need a new one.Yes,anditneedsyourDiscordconnected.EveryorderisdeliveredinaprivateDiscordticketthatweopenforyou,sowithoutaconnectedDiscordaccountthereisnobodyforustoopenonefor.SigninginwithDiscorddoesbothatonce,andifyoualreadyhaveaDiscordaccountyoudonotneedanewone.
Each service page shows its own estimate — most are between one and twenty-four hours. Services that need you present, like bot lobbies, are scheduled with you in your Discord ticket.Eachservicepageshowsitsownestimate—mostarebetweenoneandtwenty-fourhours.Servicesthatneedyoupresent,likebotlobbies,arescheduledwithyouinyourDiscordticket.
It appears on the confirmation page immediately after payment and is emailed to you. You can also look it up from the Order Lookup page using your order number and email.Itappearsontheconfirmationpageimmediatelyafterpaymentandisemailedtoyou.YoucanalsolookitupfromtheOrderLookuppageusingyourordernumberandemail.
Use the Order Lookup page with the email you checked out with, or ask staff in Discord — they can find it from your email address.UsetheOrderLookuppagewiththeemailyoucheckedoutwith,oraskstaffinDiscord—theycanfinditfromyouremailaddress.
Payments
Card, PayPal, Cash App, Link, Apple Pay, Google Pay and Klarna, depending on your device and region. Stripe decides which options to show you at checkout.Card,PayPal,CashApp,Link,ApplePay,GooglePayandKlarna,dependingonyourdeviceandregion.Stripedecideswhichoptionstoshowyouatcheckout.
Yes, under the conditions set out in our Refund Policy. In short: if we cannot deliver, or you cancel before we start, you get your money back.Yes,undertheconditionssetoutinourRefundPolicy.Inshort:ifwecannotdeliver,oryoucancelbeforewestart,yougetyourmoneyback.
Still stuck?
A real person reads every ticket, and the assistant can look up your order while you wait.
